LANCASTER, S.C. — A software program situation is resulting in some issues within the city of Lancaster’s record-keeping course of.
In keeping with the court docket administrator and officers with the Lancaster Police Department, the issue began after they switched to a brand new record-keeping system final summer season.
“Apparently, our software program system stopped speaking with the [South Carolina Department of Motor Vehicles] system, and a number of the citations that our officers had written, the data was not being transmitted to South Carolina DMV,” Police Chief Don Roper stated.
From late 2022 into 2023, Roper stated the SCDMV notified Lancaster police that the division was not getting the data it wanted. After that, Roper stated they began on the lookout for an answer, touchdown on handbook entry whereas they work to discover a new system.
For months, he stated, staff have labored to manually enter particulars on about 900 site visitors tickets and misdemeanor legal offenses relationship again to the summer season of 2022, including new citations as they happen.
“So, the DMV is getting the data that they want and our court docket system is getting the data they want as a result of we offer a replica of the quotation to the court docket system,” Roper stated. “We offer a replica of the quotation to the violator on the scene and the officer retains a replica for the police division.”
Whereas they are saying the problem hasn’t impacted the judicial course of, Court docket Administrator and Affiliate Municipal Choose Cammie Heath stated with out these particulars recorded, authorities could not instantly know all the things a couple of violator’s misdemeanor offense.
“I need everybody to be relaxation assured that the court docket is functioning because it was meant to and there’s no impression to the group in any respect,” Heath stated in an announcement. “We have now data pertaining to everybody’s tickets, everybody’s court docket date and everyone seems to be free to return in as they want.”
Roper stated they’ve practically accomplished manually getting into all of the ticket data.
“What our situation is and what we’re looking for an answer for is basically simply to discover a approach for the data to be robotically downloaded to DMV, so we don’t need to assign an worker to need to manually enter that,” Roper stated.
He provides that addressing the software program situation hasn’t been a giant pressure on assets to this point, however they’re working with town and IT professionals to discover a resolution that works long-term.